This is an optional service that we supply.
Remote support is time consuming work and usually only available to customers with Gold, Silver or Bronze support packages.
You will may be asked to click on one of the links below by our support staff.
REMOTE SUPPORT (Windows download using Splashtop SOS for Windows)
REMOTE SUPPORT (Mac download using Splashtop SOS for Mac)
Download and run this program. It will give a 9 digit number that you give to us.